Lean: The New Business Technology Imperative and Central to the Shift from IT to BT
Forrester Research: Everyone wants to be lean these days, whether when stepping off a scale in the morning or reviewing the cost of running a successful business. But just how do you define “Lean” — especially in the context of business and technology? Do you think of Lean as a way to drive down costs for technology solutions? Or does Lean conjure visions of streamlined business processes that deliver ever-higher levels of productivity and quality? Or does Lean mean creating a Lean business that delivers more customer value and innovation to compete in today’s Lean economy? We assembled some of our top analysts on this subject and put them to the test in a no-holds-barred roundtable discussion. The truth is that you must embrace Lean from all perspectives — people, process, and technology — and focus as much on adding value as on eliminating waste. More: Lean – The_new_business_technology_imperative
The Branch/Store of the Future
By Pat Palmer, Where Eagles Soar Inc
For at least thirty years now, all of us in the financial industry have had fleeting visions for the “branch of the future”. Some even build experimental units and continuously test technology applications as well as different staffing models. Some industry suppliers have also built “secret settings” where bankers and others are invited to see the vision of their future state. Read More »
